1. Scope
This Privacy Policy explains how Quillmerce (“Quillmerce,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit quillmerce.com, create an account, use our services, or communicate with us.
2. Information we collect
We may collect information you provide directly, such as your name, business email address, company details, account credentials, support messages, billing information, product data, campaign inputs, files, and workspace content.
We may also collect technical and usage information, including device and browser details, IP address, pages viewed, feature activity, referral information, timestamps, and diagnostic logs.
3. How we use information
- Provide, maintain, secure, and improve the Quillmerce platform.
- Create and manage accounts, workspaces, subscriptions, and support requests.
- Process product, campaign, creative, and localisation workflows requested by users.
- Monitor performance, prevent abuse, investigate incidents, and enforce our terms.
- Send service communications and, where permitted, product updates or marketing messages.
- Comply with legal obligations and protect our rights, users, and the public.
4. How we disclose information
We may disclose information to service providers that help us operate hosting, storage, analytics, communications, payments, security, customer support, and model-processing services. These providers are authorised to process information only for the services they provide to us.
We may also disclose information in connection with a corporate transaction, to comply with law or legal process, or when reasonably necessary to protect rights, safety, and security.
5. Workspace and customer content
Customers control the product data, campaign inputs, images, documents, and other content they submit to their workspaces. Customers are responsible for having the rights and permissions needed to upload and process that content.
6. Data retention
We retain personal information for as long as reasonably necessary to provide the services, maintain business and security records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by data type and purpose.
7. Security
We use administrative, technical, and organisational safeguards designed to protect personal information. No service can guarantee absolute security, and users should protect account credentials and notify us of suspected unauthorised access.
8. Your choices
You may update account details, manage communication preferences, request access or deletion where applicable, and contact us about privacy questions. Certain information may be retained where required for security, legal, or legitimate business purposes.
9. International transfers
Your information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers.
10. Children
The services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to this policy
We may update this policy from time to time. We will post the updated version with a revised effective date and provide additional notice when required.
12. Contact
For privacy questions or requests, email privacy@quillmerce.com.